Tidio

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Tidio helps you automate customer support without losing the human touch. Its Lyro AI Agent answers questions, recommends products, and boosts sales with reliable responses. Deliver faster support while keeping every conversation natural and trusted!
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Last Updated On July 1, 2026
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โœ… USE CASES

Designed for businesses that want faster support and better sales, Tidio combines AI, live chat, and automation in one easy platform. Its Lyro AI Agent learns from trusted data to deliver accurate answers that match your brand voice. It can handle repetitive questions, recommend products, capture leads, and support customers around the clock. The platform also includes a smart help desk, workflow automation, and integrations with over 120 popular tools. With a high conversation resolution rate and simple setup, it helps teams save time, improve customer satisfaction, and create smoother support experiences without losing the personal touch.

๐Ÿ’ก Notable Features

What sets Tidio apart?

๐Ÿค– AI Customer Support Agent

Lyro AI Agent answers customer questions using your verified business content, making responses more accurate and reliable. It understands context, follows your brand voice, and works around the clock. This helps reduce repetitive work while giving customers quick and helpful support whenever they need it.

๐Ÿ’ฌ Live Chat That Sells

Tidio combines live chat with smart automation to help businesses support visitors and increase sales. Agents can jump into conversations when needed, while AI handles routine questions. It also recommends products and captures leads, so you never miss valuable opportunities, even outside business hours.

โš™๏ธ Smart Workflow Automation

The platform lets you build automated chat flows without needing advanced technical skills. You can guide visitors, answer common questions, qualify leads, and automate repetitive tasks. This keeps customer service organized, saves valuable time, and helps your team focus on more important conversations.

๐Ÿ”— Powerful Integrations

Tidio connects with more than 120 popular tools, including ecommerce platforms, CRMs, and marketing software. This makes it easy to fit into your existing workflow without changing the way you work. Your customer data stays connected, creating a smoother and more efficient support experience.

๐Ÿ“Š Help Desk and Team Management

Beyond AI chat, Tidio includes a modern help desk that keeps customer conversations organized in one place. Teams can assign tickets, track requests, and manage support more efficiently. The clean interface makes daily work easier and helps deliver faster, more consistent customer service.

โญ User Reviews

What do people think about Tidio?

๐Ÿ“„ Details Table

Tidio info, in a nutshell
Release2013
FounderTytus Goล‚as and Marcin Wiktor
Headquarters LocationSzczecin
Popularity300,000+ businesses use Tidio worldwide
Employees51-200 employees
Main FeatureAI customer support with the Lyro AI Agent, plus live chat, help desk, chatbot automation, and lead generation.
Best ForSmall businesses, Ecommerce stores, Customer support teams etc.
PricingFreemium and from $29/mo
SupportEmail (support@tidio.net)
API For DevelopersYes
Social Media

โ“ Frequently Asked Questions

Tidio related questions, answered

๐ŸŽ Free Trial & Coupon

Why pay Tidio full price, if you can get some for free?
Free Trial Information
Free Planโœ…
Free Trialโœ… (7-days)
Oh no! That's a bummer :(
At this moment, Tidio is not offering any promotion or discount code. However, we may help you out. Subscribe to the form below and, if they will release a promo code, you will be the first one to know. ๐Ÿ˜‰

๐Ÿ‘จโ€๐ŸŽ“ Expert's Opinion

what does our expert say about Tidio?
From my experience, this platform strikes a good balance between AI automation and human support. The Lyro AI Agent handles common questions well, and the live chat tools make it easier to respond quickly without overwhelming your team. The setup is simple, and the integrations save time if you already use popular business apps. I also like that the AI can be trained on your own content, which improves response quality. The main drawback is that getting the best results takes some initial setup and fine tuning. Still, it is a solid choice for businesses that want faster and more reliable customer service.

โ–ถ๏ธ Videos

Tidio related videos.

๐Ÿ—‚๏ธ Alternatives

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