📞 24/7 AI Receptionist
Twig’s AI receptionist, Sera, answers customer calls even when your team is busy or your office is closed. It can respond to common questions and collect important details from callers. This helps businesses stay available throughout the day and reduces the chance of losing potential customers because nobody answered the phone.
📅 Automated Appointment Booking
Sera helps customers schedule appointments without requiring your staff to handle every request manually. It can add bookings to your calendar and make the process easier for both customers and employees. This feature is especially useful for dental practices, insurance agencies, and service businesses that manage frequent appointments.
💬 Multichannel Customer Communication
Twig allows Sera to interact with customers through phone calls, text messages, and website chat. Customers can reach your business through different channels, making communication more convenient. This feature helps teams manage incoming inquiries more efficiently and gives potential customers another way to get answers when staff members are unavailable.
🔄 Missed-Call Recovery and Human Handoff
Missing a call can mean missing a sale. Twig helps businesses recover missed opportunities through follow-up messages and supports live transfers to human staff on eligible plans. This makes it easier to reconnect with interested customers and pass complex questions to the right person when AI assistance is not enough.
🌍 Multilingual Customer Support
Twig’s Growth plan and higher tiers include multi-language support, which can help businesses communicate with customers who speak different languages. This feature is useful for teams serving diverse communities or wider markets. It can make conversations more accessible, although businesses should test language quality for their customers’ specific needs.
📊 Analytics and Performance Insights
Twig offers advanced analytics and priority support on its Growth plan and higher tiers. These features help businesses review customer interactions and understand how their AI receptionist supports daily operations. By tracking performance, teams can identify areas for improvement and make better decisions about handling calls, appointments, and customer inquiries.
