💬 24/7 Customer Support
Levitation’s AI Support Agent answers customer questions at any time of the day. It works across chat, email, and WhatsApp, so customers do not have to wait for business hours to get help. This feature helps businesses respond faster, reduce waiting times, and provide a smoother support experience.
🧠 Answers Based on Your Business Knowledge
The agent learns from your help documents, company policies, and past support tickets. This helps it provide answers that match your business rules and communication style. Instead of giving generic replies, it can use your approved information to handle common questions more accurately and deliver a more consistent customer experience.
🔄 Automated Customer Support Tasks
Beyond answering questions, the agent can perform tasks through connected business systems. Depending on its setup, it can check order statuses, look up account details, trigger approved refunds, and update records. This reduces repetitive manual work and gives your support team more time to focus on complex customer needs.
🤝 Smart Escalation to Human Agents
Not every customer issue should be handled by AI. Levitation allows the agent to pass complex or sensitive requests to the right team member. It can include conversation history and a summary of the issue, helping staff understand the situation quickly. This creates a smoother handoff without making customers repeat everything.
🌍 Multilingual Customer Assistance
Businesses serving customers from different regions can benefit from multilingual support. The agent can respond in the customer’s language while using the same approved business knowledge. This can help teams serve more customers without hiring staff for every language. Its effectiveness will depend on the languages supported and the quality of its setup.
🔐 Controlled Actions and Human Approval
Levitation includes safeguards to help businesses maintain control over automated tasks. Teams can set permissions, define approval rules for sensitive actions, and review activity through action logs. The agent can handle routine work independently while asking for human approval when needed. This balance helps businesses automate support without giving up oversight.
