📞 24/7 AI Phone Support
Ringly helps Shopify brands answer customer calls at any time of the day or night. Its AI agent, Seth, handles common questions about orders, returns, exchanges, subscriptions, and products. This means customers do not have to wait for your support team to become available. It is especially useful for busy stores that receive calls outside normal working hours.
📦 Real-Time Order Tracking
Customers often call to ask where their orders are and when they will arrive. Seth can look up order details in Shopify and share available shipping information during the call. It can also recognize returning callers and use relevant order details to provide more helpful answers. This reduces repetitive questions and helps customers get updates faster.
🔄 Returns and Order Management
Ringly can do more than answer basic questions. Seth can start returns, cancel orders, and perform other supported actions through Shopify and connected tools. This helps reduce the manual work involved in handling common customer requests. Store owners can also set rules for what Seth can do, keeping automated actions aligned with their business policies.
🧠 Customizable AI Agent with Coach
Coach is Ringly’s AI manager that helps businesses customize Seth without requiring a developer. You can explain a task in simple language, and Coach can help build a new skill for the AI agent. This makes it easier to adapt phone support to your store’s needs, from handling special requests to directing wholesale inquiries to your sales team.
🔗 Integrations with Ecommerce Tools
Ringly connects with Shopify and other tools used for help desks, shipping, returns, and subscriptions. These integrations help Seth access relevant information and complete supported tasks during calls. By bringing these systems together, businesses can reduce the need to switch between different apps. The available integrations make it easier to fit AI phone support into an existing workflow.
📊 Call Analytics and Performance Tracking
Ringly provides call records, summaries, resolution results, and performance analytics to help businesses understand how Seth is performing. You can review what customers asked, which issues were resolved, and when calls needed human assistance. The platform also tracks sales and return on investment. These insights help store owners identify gaps and make informed decisions about their customer support process.
