Agentic

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Gladly helps online stores turn customer questions into sales with smart AI shopping assistants. It offers personalized product recommendations and seamless customer support. Create better shopping experiences, save abandoned carts, and help your business grow!

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Last Updated On October 18, 2026

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✅ USE CASES

💬 AI Customer Support

Online stores can create more helpful and enjoyable shopping experiences with AI-powered customer conversations. Gladly helps brands answer product questions, suggest relevant items, and guide shoppers toward the right purchase. Its AI shopping assistant can recommend matching products, follow up with customers, and help recover abandoned carts. The platform also brings sales, customer support, and voice interactions together in one connected experience. Businesses can adjust the assistant’s tone and selling style to match their brand. Gladly also offers reporting tools to track performance and improve results over time. It is a useful solution for retailers looking to increase conversions and build stronger customer relationships.

💡 Notable Features

What sets Agentic apart?

🛍️ AI Shopping Assistant

Gladly helps online shoppers find the right products without searching through endless pages. Its AI assistant answers product questions, explains key details, and suggests items that match customer needs. It can also recommend products that pair well together. This makes shopping easier while helping retailers create more opportunities for sales.

💬 Conversational Commerce

Gladly turns customer conversations into helpful shopping experiences. Customers can ask questions and receive guidance within the shopping journey. The platform helps brands connect product discovery, customer assistance, and purchasing in one experience. This can reduce confusion, keep shoppers engaged, and encourage them to complete their orders.

🎯 Personalized Product Recommendations

The platform can suggest relevant products based on what shoppers need and what they are exploring. Retailers can adjust how many products the AI recommends and how actively it promotes them. This gives brands more control over the shopping experience and helps customers discover useful products they might otherwise miss.

📲 Customer Follow-Up and Cart Recovery

Gladly can help retailers reconnect with shoppers who leave before completing a purchase. For example, businesses can configure follow-up messages through SMS when a customer leaves a shopping session. This creates another chance to answer questions and bring shoppers back. Results depend on customer consent, setup, and the effectiveness of the follow-up.

🎙️ Voice AI and Customer Support

Gladly brings voice AI and customer support capabilities into its wider commerce experience. Businesses can use AI to help handle customer questions while keeping interactions connected across supported channels. This can reduce pressure on support teams and make service more consistent. Human agents can still play an important role in complex conversations.

📊 Insights and Performance Reporting

Gladly includes reporting and insights features that help businesses understand how their AI-powered customer experiences perform. Retailers can track important outcomes, review customer interactions, and identify areas for improvement. These insights can support better decisions about product recommendations, service quality, and sales strategies as the business learns what works best.

⭐ User Reviews

What do people think about Agentic?

📄 Details Table

Agentic info, in a nutshell

Release	2014
Founders	Joseph Ansanelli, Michael Wolfe, and Alex Kazim
Headquarters	California, USA
Popularity by numbers	300M+ customer conversations
Employees	201–500 employees
Main feature	AI-powered customer experience and conversational commerce, including personalized shopping recommendations, automated customer support, and voice AI.
Best for	E-commerce brands, retail businesses, customer service teams etc.
Pricing	Custom pricing
Support	Page (https://help.gladly.com/)
API for developers	Yes
Social Media

❓ Frequently Asked Questions

Agentic related questions, answered

🛍️ What is Gladly used for?

🤖 How does Gladly AI help online stores?

🔗 Does Gladly integrate with Shopify?

💰 How much does Gladly cost?

🛡️ Is Gladly safe and legit?

🎯 Who should use Gladly?

🎁 Free Trial & Coupon

Why pay Agentic full price, if you can get some for free?

Free Trial Information

Free Plan	❌
Free Trial	❌

Oh no! That's a bummer :(

At this moment, Agentic is not offering any promotion or discount code. However, we may help you out. Subscribe to the form below and, if they will release a promo code, you will be the first one to know. 😉

👨‍🎓 Expert's Opinion

what does our expert say about Agentic?

Gladly stands out for connecting AI-powered shopping assistance with customer support in one platform. Its ability to answer product questions, suggest relevant items, and guide shoppers toward purchases can be valuable for online retailers. I particularly like the option to adjust the AI’s tone and selling style to match a brand’s identity. The platform also offers useful features for tracking performance and improving customer interactions. However, smaller businesses may find it costly or more complex than they need. Pricing transparency is another limitation, as businesses must contact the sales team for details. Overall, Gladly is worth considering for retailers focused on better service and higher conversions.