🤖 Automated Ticket Resolution
Yuma handles common ecommerce support requests without requiring a human agent for every conversation. It can answer order questions, process returns, manage refunds, and help customers update their subscriptions. This reduces repetitive work and gives support teams more time to focus on complex issues. It can also help businesses manage busy shopping seasons more smoothly.
📘 Shared AI Handbook
Yuma uses a central Handbook to guide customer conversations across different channels. Businesses can add their brand voice, support policies, and instructions in one place. When a policy changes, teams can update the relevant information instead of managing separate rules for every channel. This helps keep responses consistent and reduces the risk of incorrect answers.
🔗 Ecommerce Platform Integrations
Yuma connects with popular platforms such as Shopify, Gorgias, Zendesk, Recharge, and Klaviyo. These integrations let the AI access relevant order details and perform supported actions within existing workflows. For example, it can help update orders, apply discount codes, and manage subscriptions. This makes customer support more convenient without forcing teams to replace their current systems.
🛡️ AI Safety and Control Settings
Giving AI control over customer support requires proper safeguards. Yuma offers features such as refund limits, draft approvals, gradual rollouts, and automated response checks. Teams can test changes before publishing them and introduce automation in stages. These controls help businesses manage risk while building confidence in AI, especially when handling refunds, customer data, and sensitive support requests.
📊 Customer Support Analytics
Yuma provides a dashboard to track automation rates, response times, escalations, and customer satisfaction. These insights help managers understand where AI performs well and where human support is still needed. Teams can also identify common complaints and recurring problems. This makes it easier to improve support policies, spot operational issues, and make decisions based on actual ticket data.
🌍 Multichannel and Multilingual Support
Customers contact businesses through email, live chat, SMS, WhatsApp, and social media. Yuma helps manage conversations across these channels using shared support policies and brand guidelines. It also supports more than 180 languages, helping businesses serve customers in different markets. This is especially useful for growing ecommerce brands that need consistent support across regions and communication channels.
