Crisp

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Meet Hugo, the AI teammate that keeps customer support fast and effortless. Crisp combines smart chatbots with human support for seamless conversations across every channel. Resolve more questions, delight customers, and stay available 24/7!

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Last Updated On June 30, 2026

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✅ USE CASES

Built for modern customer support, this platform combines AI chatbots and human agents to create smooth, helpful conversations across every channel. It automates repetitive questions, hands complex issues to your team, and keeps support available 24/7. You can train the AI with your website, knowledge base, files, and past conversations so it delivers more accurate answers over time. It also supports multilingual communication, custom workflows, and detailed customer insights. With no-code chatbot building, flexible integrations, and powerful automation, it helps businesses save time, improve response quality, and deliver a better experience for every customer.

💡 Notable Features

What sets Crisp apart?

🤖 AI Support That Learns Your Business

The AI chatbot can be trained using your website, help articles, files, conversation history, and custom knowledge. This helps it answer customer questions with better accuracy over time. It also reduces repetitive work, allowing your support team to focus on more important and complex customer requests.

🌍 Omnichannel Customer Conversations

Manage customer messages from your website, WhatsApp, Instagram, Messenger, Telegram, email, SMS, and more in one place. Customers enjoy a consistent experience across every channel, while your team avoids switching between multiple support tools throughout the day.

🔄 Smart AI to Human Handover

The platform knows when a chatbot has reached its limit and smoothly transfers the conversation to a human agent. The full conversation history stays available, so customers never need to repeat themselves and support agents can continue helping immediately.

🛠️ No-Code Chatbot Builder

Create automated chatbot workflows without writing code. The visual builder makes it simple to design conversations, collect customer information, guide visitors, and automate common support tasks. More advanced users can also connect external AI models and APIs for greater flexibility.

📊 Shared Inbox with Customer Insights

Bring all customer conversations into one shared inbox where your whole team can collaborate. Built in CRM, analytics, and customer profiles help agents understand users better, track performance, and deliver faster, more personalized support with less manual effort.

⭐ User Reviews

What do people think about Crisp?

📄 Details Table

Crisp info, in a nutshell

Release	2015
Founder	Baptiste Jamin and Valerian Saliou
Headquarters Location	Nantes, France
Popularity	600,000+ companies use Crisp worldwide
Employees	11-50 employees
Main Feature	AI-powered omnichannel customer support with chatbot automation, live chat, shared inbox, CRM, and ticketing.
Best For	Startups, Small businesses, SaaS companies, Ecommerce stores, Customer support teams etc.
Pricing	Freemium and from $45
Support	Email (support@crisp.chat)
API For Developers	Yes
Social Media

❓ Frequently Asked Questions

Crisp related questions, answered

🙋 What is Crisp mainly used for?

🤖 Does Crisp support both AI and human agents?

🌍 Can Crisp work across different communication channels?

📚 Can I train the AI with my own business data?

🔒 Is Crisp safe and legit?

💰 Is Crisp suitable for small businesses?

🎁 Free Trial & Coupon

Why pay Crisp full price, if you can get some for free?

Free Trial Information

Free Plan	✅ (2 seats included)
Free Trial	✅ (14 days - no credit card)

Oh no! That's a bummer :(

At this moment, Crisp is not offering any promotion or discount code. However, we may help you out. Subscribe to the form below and, if they will release a promo code, you will be the first one to know. 😉

👨‍🎓 Expert's Opinion

what does our expert say about Crisp?

From my experience, this platform does a great job of balancing AI automation with human support. The chatbot is easy to train, and the handover to live agents feels smooth instead of confusing. I also like that it works across many communication channels without needing separate tools. The built in CRM and shared inbox make daily support much easier to manage. The biggest drawback is that setting up advanced workflows and AI training takes some time if you want the best results. Still, once everything is configured, it can save hours of repetitive work and improve the overall customer experience.